To support operational partners on the Bodily Injury team by providing coaching, skills development and consultation services, reserve and settlement authority, as well as on going technical guidance and direction to Claims Advisors (Inside and Field).
Coaches Claims Advisors on developing their competencies and technical skills, and impart technical expertise. Support is for Ontario, Atlantic and Western regions.
Advise Claims Advisors on the application of various insurance contracts and verify conformance with our payment policies and the cost of settling claims.
Analyze claims and provide appropriate advice and recommendations for Advisors and other parties involved regarding the settlement of claims.
Seek settlement solutions and propose them to the Advisors, clients and other parties involved in cases that are in dispute or beyond the Advisor\\\\\\\'s authority limits. Follow up on results.
Verify and approve the settlement of claims submitted.
Audit/review claim files for quality assurance purposes, identification of trends and to identify skill gaps to meet risk management, productivity and client satisfaction objectives
Direct handle staff claims
In time of high volume, assists operations by examining overflow files
EDUCATION & TECHNICAL COMPETENCIES
Post-secondary education (College diploma or University degree) in business or insurance related field is preferred; combination of related education and experience will be considered.
CIP designation or enrolled in the program.
6 - 7 years of claims experience with the majority in casualty claims handling, primarily in Bodily Injury Claims.
Knowledge of investigative techniques.
Sound knowledge of current laws and regulations and their application.
Good knowledge of medical terminology and ability to analyze medical reports.
An advanced level of English proficiency required.
If you or someone you may know are interested in this position, please send an updated resume to:If you or someone you may know are interested in this position, please send an updated resume to: